Answers to common questions about ordering, pickup, policies, and our farm-fresh products. 

Ordering & Availability

• How do I place an order?
  Orders can be placed directly through our online store.
• What products are available?
  Availability changes based on the season and inventory. Check the website for current offerings.
• How will I know when items are restocked?
  Sign up for our email list to stay updated on restocks and seasonal availability.

Pickup Information

• Where is pick-up located?
  In-person pick-up is every Thursday starting April 16 from 5:30-6:30 PM at The Grange (4248 Prices Fork Rd, Blacksburg, VA 24060). For same week pick-up, orders must be placed by 5 PM on Wednesday.
• What happens if I miss my pick-up time?
  We will have your order at the next scheduled pick-up.

Policies

• What is your refund policy?
  All sales are final. We do not offer refunds or store credit.
• Do you offer delivery or shipping?
  At this time, we offer local pick-up only.
• Can I resell your products?
  No, products are intended for personal use only and may not be resold.

Product Questions

• Is your beef locally raised?
  Yes! Our beef is raised right here on our family farm.
• Are your products fresh?
  Yes, our products are farm-fresh and handled with care.
• How should I store my items after pickup?
  We recommend bringing a cooler for perishable items and refrigerating or freezing them as soon as possible. Items will stay fresh for up to six months in a standard freezer and one year or longer in a deep freezer. Once your items are picked up, they’re in your care, please handle and store them properly to keep everything fresh and safe!